Customer Service

Welcome to Pure Detroit Customer Service. If you still have a question after reviewing the information below, feel free to email us at customerservice@puredetroit.com or call our live customer service line (Monday - Thursday 11am - 3pm EST) at 1-855-874-PURE (7873). When inquiring about an order that was placed, please have your order number. 

Order Fufillment: You will receive your merchandise in 4-10 business days. However, Pure Detroit can't always guarantee availability of products. If you have ordered an item that is backordered or delayed, we will notify you of the situation via email. Standard delivery orders will be shipped via USPS Priority Mail. You will receive an email with the tracking number and expected date of delivery. 

Return/Exchange Policy: We will be glad to make an exchange or credit your credit card account for any items that you are not completely happy with. The item MUST be returned to Pure Detroit within 14 days of the shipping date in unused and perfect condition (including all tags and original packaging). Ship prepaid and insured with the package securely wrapped. Returns received after 14 days are subject to a 50% restocking fee. Shipping and handling charges on returned items are non-refundable. Customer exchanges are subject to new shipping charges when exchanged item is re-shipped. 

We promptly credit your credit card on receipt of the returned item. When an exchange is requested, we will credit your credit card on receipt of the returned item and bill your credit card when the new item is ready to ship. 

Contact Information: If you have any questions about your order, please email us at customerservice@puredetroit.com. Pure Detroit internet orders are shipped from the Pure Detroit Fisher Building stop located in the Fisher Building at 3011 W. Grand Blvd, Detroit, MI 48202. We operate a live customer service line from that location on Monday through Thursday, 11am - 3pm EST. You can reach us at 1-855-874-PURE (7873). We hope that you are happy with our service!